Hook
Huge shoutout to a service manager who did something most shops put off.At RETA this year, I met a service manager who had sent three of his techs to CO₂ training in the same year.Not because a store went down. Not because a customer complained.Because he looked at his route and saw more transcritical racks coming, and only one tech who was comfortable on them.That one tech was getting every call. Nights, weekends, every "can you just talk me through it."So he made a plan:
→ One tech at a time, so the routes stayed covered
→ Each tech came back and walked the others through one system
→ The senior tech stopped being the only phone numberWhat impressed me most wasn't the budget. It was the timing. He trained before the callbacks, not after.Nobody becomes a great CO₂ technician overnight. But a shop can decide to stop depending on just one.Service managers: how many of your techs could start up a CO₂ rack on their own today?Let's get a conversation going!
